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Shipping & Refund Policy

Welcome to Nicosia Book Fest! We are committed to providing you with a seamless shopping experience. Please review our shipping and refund policies below. If you have any questions, feel free to contact us at info@inep.org.cy.

 

Shipping Policy

 

1. Processing Time

  • Orders are processed within 5-10 business days (Monday-Friday) excluding holidays.

  • You will receive a confirmation email once your order has been shipped.

 

2. Shipping Rates & Delivery Estimates

  • Domestic Shipping (Cyprus)

    • Standard Shipping: €5 (3-5 business days)

  • International Shipping

    • Standard International Shipping: €15 (7-14 business days)

Please note that delivery times are estimates and may vary depending on the destination and external factors beyond our control. Also, the shipping Rates may be different depending on the order.

 

3. Shipping Restrictions

  • We currently ship worldwide, except to PO Boxes and military addresses.

  • For international orders, any customs duties, taxes, or fees are the responsibility of the recipient.

 

4. Damaged or Lost Items

  • If your order arrives damaged, please contact us immediately at info@inep.org.cy with your order number and photos of the damaged item(s).

  • If your order is lost in transit, we will work with the carrier to resolve the issue. Please allow up to 30 days for the investigation.

 

Refund Policy


1. No Returns

  • Due to the nature of our products, we do not accept returns. All sales are final.

  • Please ensure that you review your order carefully before completing your purchase.
     

2. Refunds for Damaged or Defective Items

  • We only provide refunds or replacements for items that are defective or damaged upon arrival.

  • If you receive a defective or damaged item, please contact us within 7 days of receiving your order at info@inep.org.cy with your order number and photos of the damaged item(s).

  • Once your claim is reviewed and approved, we will process a refund or send a replacement item.
     

Contact Information


For any questions regarding your order, please contact us:

Research Institute Promitheas Antrea Papakosta 1, 1037, Kaimakli, Nicosia, Cyprus

Email: info@inep.org.cy

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